FAQ

Do you ship worldwide?

No, we currently only ship to the following countries: Australia, Canada, United Kingdom and the United States.

Will my order be shipped in multiple parcels?

If you place a large order, it may be fulfilled in multiple shipments.

How long will my order take to deliver?

Your order should take between 10 to 20 business days to arrive at your doorstep. We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyer's responsibility to pay the balance.

What are my payment options?

We accept payments by Paypal, Visa and MasterCard.

What are my delivery options?

We currently only offer one standard shipping option which is free without tracking and you can upgrade your shipping for a nominal fee which will include a tracking number.

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info. 

When will I receive my parcel?

Once your order is shipped, it will take between 10 to 20 business days to be delivered. Depending on different country’s custom restrictions, this may take longer (we wish this wasn't the case).

Can I return or exchange an item?

We are happy to provide refunds for any defective products. To be eligible for a return, your item must be unused and in the same condition that you received it. You must also have the original receipt or proof of purchase (your online invoice printed off works).

We work hard to ensure that each item that leaves our suppliers' warehouses is not defective so that you do not have this experience.  Please contact us at caliwigifts@gmail.com for more details about receiving a refund.

We're sorry but we don't provide refunds if you simply don't like a product or change your mind about a purchase.

What if I received a faulty item?

If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website and include your order number to expedite our ability to provide you with the best service possible.